Refund policy

RETURN & REFUND POLICY
Last updated: July 2026

1. Our Commitment
At Lumewrap, your satisfaction is our top priority.

2. Eligibility for Returns
- Request within 30 days of delivery
- Item unused and in original packaging
- Proof of purchase required

3. Non-Returnable Items
Cannot be returned once opened or used:
- Any device that has made direct contact with skin
- Items marked as Final Sale
- Items damaged due to misuse

4. How to Start a Return
Step 1: Email dnjsdj905@gmail.com with order number 
        and reason for return
Step 2: We reply within 2 business days with 
        return instructions
Step 3: Ship back with trackable method
        (return shipping cost is customer's responsibility 
        unless item is defective)
Step 4: Once received and inspected, we notify you 
        of refund approval

5. Refunds
- Issued to original payment method within 5–10 
  business days
- Original shipping fees non-refundable
- $5 restocking fee may apply for non-defective returns

6. Defective or Incorrect Items
Contact dnjsdj905@gmail.com within 7 days of delivery 
with photos. Full replacement or refund at no cost.

7. Exchanges
We do not offer direct exchanges. Return for refund 
and place a new order.

8. Chargebacks
Please contact us before filing a chargeback.

Contact: dnjsdj905@gmail.com
Website: www.lumewrap.com